ORDER TRACKING

After you’ve placed your order successfully, we will send you an order confirmation email. This email will include your order tracking number, so keep it safe.

Please note that while we aim to process all orders as fast as we can, in order to ensure high quality, it can take up to 5 business days for your order to be processed and relayed to our shipping partner.

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

Currently, we’re shipping to most countries across the globe. If your chosen destination is not appearing during the checkout process, please get in touch and we’ll see how we can help.

The shipping costs and times depend on your shipping destination, and you will get an estimation of the total cost and duration of your shipment as part of the checkout process. Please note that once the order has been shipped, you should be in touch with the courier to get a more accurate account of your order’s arrival.

On average, you should expect to receive your order within 14 besiness days after you’ve placed your order with us. We will be in touch with you if we expect any delays.

RETURNS

If the original artwork doesn't satisfy you entirely, due to its size or colours not fitting or not matching your home you have 7 business days to return it in its original package.

You can choose to be refunded or you can choose another Artwork. Due to the high shipping prices, the return shipping of large canvases will be charged to the client.

Any item that is returned more than 30 days after delivery will not be refunded. Your item must be in the same condition that you received it and in the original packaging. On Sale priced paintings are not refunded.

Please email me at diogo@iamdiogorosa.com if you have received a damaged, incorrect or missing item.

Returns & Exchanges